Terms & Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”, “your”) and PURENUTRITION SRL, operating under the OO WELL™ brand and trademark (“OO WELL”, “Company”, “we”, “our”, or “us”), regarding your access to and use of the OO WELL™ mobile application (the “App”) and related services.

By accepting these Terms upon first use of the App, you agree to be bound by them. If you do not agree with these Terms, you must not use the App.

Company: PURENUTRITION SRL

Address: mun. Chișinău, str. Alexandru Plămădeală 5, Republic of Moldova

IDNO: 1022600042629

Website: livelongoowell.com

Email: info@oowell.health

OO WELL™ is intended exclusively for individuals aged 18 years or older. By accepting these Terms upon first use of the App, you represent and warrant that you are at least 18 years old.

OO WELL™ is a private application provided to clients of PURENUTRITION SRL. Clients enter into a written program agreement (contract) with the Company. Based on that agreement, the Company creates an account for the client and prepares the client’s diagnostic results, lifestyle and nutrition analysis, and interpretation of laboratory results (where provided) within the App.

When the client first downloads and opens the App, they are presented with these Terms, the Privacy Policy, and the applicable consents, which must be accepted before any content is accessed.

OO WELL™ provides wellness, lifestyle, nutrition, educational content, personalized wellness programs, specialist consultations, progress tracking tools, AI-powered guidance, and related services. The App may include:

• Wellness assessments
• Nutrition recommendations
• Lifestyle recommendations
• Wellness and educational content
• Program tracking
• Food logging and food photo uploads
• Communication with specialists
• AI-powered wellness assistance
• Analysis and interpretation of user-provided information

OO WELL™ reserves the right to modify, suspend, or discontinue any part of the services at any time.

OO WELL™ is not a medical institution, clinic, hospital, healthcare provider, or emergency service.

The App and all information provided through it, including consultations, assessments, AI-generated responses, educational content, recommendations, reports, and wellness programs, are intended solely for educational, informational, and wellness purposes.

Nothing within the App constitutes:

• Medical advice
• Medical diagnosis
• Medical treatment
• Prescription of medication
• Emergency medical care

Users should always seek the advice of qualified healthcare professionals regarding any medical condition, symptoms, diagnosis, medications, treatment decisions, or emergencies. Users must not delay seeking medical care or disregard professional medical advice because of information received through the App. If you believe you are experiencing a medical emergency, contact emergency services immediately.

Users are responsible for:

• Maintaining account confidentiality
• Keeping login credentials secure
• Ensuring information provided is accurate
• Updating account information when necessary

Users are responsible for all activity occurring under their account. OO WELL™ may suspend or terminate accounts that violate these Terms.

Users may upload laboratory results, health-related documents, food photographs, messages, notes, and other information.

Users retain ownership of their content. By uploading content, users grant OO WELL™ a non-exclusive license to process, store, analyze, and use such content solely for providing the services. Users are solely responsible for content they submit.

The App may utilize artificial intelligence technologies provided by third-party providers, including OpenAI and Anthropic. AI-generated responses may contain errors, may be incomplete, may be inaccurate, or may not be suitable for a user’s specific circumstances.

Users acknowledge that AI-generated content is informational only and must not be relied upon as medical advice. Final health-related decisions remain the sole responsibility of the user and their healthcare professionals.

Users agree not to:

• Violate any law or regulation
• Upload malicious software
• Attempt unauthorized access
• Interfere with App operation
• Impersonate another person
• Share another person’s personal information without authorization
• Use the App for unlawful purposes

OO WELL™ may suspend or terminate accounts involved in prohibited activities.

All content, software, designs, trademarks, branding, graphics, text, databases, workflows, methodologies, and materials available through the App are owned by or licensed to PURENUTRITION SRL. The OO WELL™ name, logo, and branding are protected trademarks and intellectual property.

Users may not copy, modify, distribute, reproduce, reverse engineer, or commercially exploit any part of the App without prior written permission.

The App may utilize third-party service providers including analytics, artificial intelligence, hosting, communication, and infrastructure providers. OO WELL™ is not responsible for the independent actions, policies, or services of third-party providers.

OO WELL™ does not guarantee uninterrupted availability of the App. The App may experience maintenance periods, service interruptions, technical failures, or security incidents. Services are provided on an “as available” basis.

To the maximum extent permitted by law, PURENUTRITION SRL, its directors, employees, specialists, contractors, and affiliates shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Loss of data
• Business interruption
• Personal decisions made based on App content

Users assume full responsibility for actions taken based on information provided through the App.

Users agree to indemnify and hold harmless PURENUTRITION SRL, its officers, employees, specialists, and affiliates from claims, losses, damages, liabilities, and expenses arising from: violation of these Terms; misuse of the App; violation of applicable laws; or user-provided content.

Users may request account deletion directly through the App. Submitting a deletion request will begin the account deletion process in accordance with the Privacy Policy. OO WELL™ may suspend or terminate accounts for violations of these Terms.

The collection and processing of personal information are governed by the OO WELL™ Privacy Policy. By using the App, users acknowledge and agree to the Privacy Policy.

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Moldova. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of the Republic of Moldova.

OO WELL™ may update these Terms from time to time. Updated versions will be published on the website and/or within the App. Continued use of the App after updates become effective constitutes acceptance of the revised Terms.

For questions regarding these Terms, please contact:

PURENUTRITION SRL

Email: info@oowell.health

Website: livelongoowell.com

Address: mun. Chișinău, str. Alexandru Plămădeală 5, Republic of Moldova